Privacy Policy
At Kokua MHW Group, your privacy is of utmost importance to us. This Privacy Policy outlines the types of personal information we collect, how we use and protect this information, and the circumstances in which we may share it with third parties. By using our services or visiting our website, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information in various ways, including but not limited to:
- Contact Information: Name, address, phone number, email address, and other information you provide when scheduling appointments or using our services.
- Health Information: Any personal health information (PHI) related to the services you receive from Kokua MHW Group.
- Billing Information: Payment information such as credit card numbers and billing addresses used for services.
- Text Messaging Information: If you opt-in to receive text message communications, we collect your mobile phone number and message preferences.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide mental health services, schedule appointments, and manage your care.
- To process payments and manage billing.
- To communicate with you about your care, appointments, updates, and other relevant information.
- To comply with legal and regulatory obligations.
3. Text Messaging and Communications
If you opt-in to receive text message communications from Kokua MHW Group, we may send appointment reminders, updates, and other important information related to your care.
Text Messaging Policy:
- No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
- All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message and data rates may apply based on your mobile provider. You may opt out of receiving text messages at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact us at [email protected].
4. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal and health information. This includes secure data storage, encrypted communications, and restricted access to your information to authorized personnel only.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of your personal health information.
We comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of your personal health information.
5. Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your personal information unless we have your consent or are required to do so by law. The exceptions to this rule are:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, provided they agree to keep your information confidential.
- Legal Obligations: We may disclose your information when required to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves or others.
6. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve user experience, analyze trends, and gather demographic information about our user base. You can control the use of cookies through your browser settings.
7. Your Rights
You have the right to:
- Access and request a copy of the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your information, subject to certain exceptions.
- Withdraw consent for certain data processing activities, including text messaging.
8. Changes to the Privacy Policy
Kokua MHW Group reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Continued use of our services following any changes indicates your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us here